FAQs

Welcome to our FAQs page! We've compiled a list of commonly asked questions to provide you with quick and helpful answers. If you can't find the information you're looking for, feel free to reach out to us at cashromestore@gmail.com and we'll be happy to assist you.

What currency are the prices displayed in?

All prices are in USD (United States Dollars).

When will my order ship?

We strive to ship items as quickly as possible. Please allow 4-7 days for production time before your order is shipped. On average, shipping times range from 15 to 21 days. You will receive a tracking number 3-5 days after your order has been shipped. If you haven't received a tracking number within 7 business days, please email us at cashromestore@gmail.com.

Can I return my order?

We offer a 100% money back guarantee if the product is defective or damaged. You have 30 days to return it to us for a full refund. Please note that you are responsible for the shipping costs for returning the product. Once we receive the product, we will refund the full amount of your original purchase. Please include your name and order number on the returned parcel. If your package is on its way, please wait for it to arrive before initiating a return.

Can I cancel my order?

You can cancel your order with no penalty as long as it hasn't been shipped yet. If the item has already been sent, you can use our easy return system to receive a full refund.

I entered the wrong address, what should I do?

If you've misspelled or entered an incorrect address, please reply to your order confirmation email to notify us. Double-check your address and let us know if any corrections are needed within 24 hours. After the 24-hour period, we won't be able to offer a refund for incorrect submissions.

How long does shipping take?

Shipping times vary depending on your location. On average, it takes between 15 and 25 business days for your order to arrive. Please note that we ship worldwide from different fulfillment centers.

Have a question that wasn't answered here?

No worries! We're here to help make your home beautiful. Simply email us at cashromestore@gmail.com. To receive a prompt response, please include your order number and clearly address your question or concern.